Return and Refund Policy

At ClarityBridge, we strive to maintain fairness and professionalism in all service interactions. As a consulting firm providing customized business services, we recognize the importance of setting clear expectations around payments, cancellations, and service adjustments. This policy explains how refund requests are handled and under what conditions changes may apply.

1. Nature of Our Services

ClarityBridge offers professional consulting services that are customized to each client’s specific needs. These services may include meetings, planning, evaluations, or strategic sessions, and do not involve physical products. Because our work is based on preparation, research, and delivery of intellectual effort, refunds are evaluated differently than with product-based businesses.

2. Refund Eligibility

A request for a refund may be considered if submitted in writing before the start of the agreed-upon service. Once work has begun — including any preparation or research — refunds are generally not offered. Refunds are evaluated case-by-case and depend on timing, scope, and the work already performed.

3. Cancellations Before Service Begins

Clients may cancel scheduled services by notifying us in writing at least 48 hours before the start date. In such cases, a full or partial refund may be issued, depending on any planning or initial work already completed by our team. We aim to be reasonable and transparent during this process.

4. Cancellations After Service Begins

If a project or consultation has already started, cancellations do not typically result in a refund. However, we are open to discussing the circumstances and may, at our discretion, consider offering a service credit or alternative solution when appropriate.

5. Service Adjustments and Feedback

We encourage open communication throughout any engagement. If a client is not fully satisfied with the direction or clarity of a service, we invite feedback and will make reasonable efforts to adjust the process. Our priority is to ensure that expectations are managed fairly and constructively.

6. Non-Refundable Service Components

Once a service has been delivered — including reports, consultations, evaluations, or planning materials — it is considered fulfilled and non-refundable. Time spent on communication, documentation, and strategic analysis is also non-refundable, even if a client chooses not to proceed further.

7. Changes to This Policy

We reserve the right to update or revise this policy without prior notice. Updates will apply from the moment they are posted and reflect changes to our internal procedures or business model. Clients are encouraged to review the most current version when engaging with new services.

8. Contact Information

To request a cancellation, ask questions about a previous payment, or discuss specific circumstances, please contact us directly using the information below. We will review your inquiry carefully and respond within a reasonable timeframe.

ClarityBridge
322 Somerset St. E, Ottawa, ON K1N 6W3, Canada
Phone: +1 613-695-8667
Email: [email protected]